Warranty and returns

As a customer you have rights and duties regarding warranty and returns. To be sure you know what to do in a certain situation, we have summarized the most important rules on this page. If there are any issues or questions relating to the information on this page, do not hesitate to contact us.

Right of withdrawal

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Warranty

All products of EGOsketch are covered by a warranty on production failures for three months. If a product is improperly fabricated do not hesitate to get in touch with us. We do not cover issues which are clearly caused by yourself or are due to abrasion. We can request you to send pictures and/or more information about your product.

To claim your warranty, at all times you have to return the damaged product to us. If the damage is clearly due to production failures you discovered within the period of six months, we send you a new free product replacing your current. The shipping costs for returning products to us are on your own account.

Claiming your warranty

If your product is damaged and you want to claim warranty, always contact us first using the information in the Questions tab. We take a look at your case, and when we approve the claim you will receive information about how to return your product.

Returns address

After we approved your warranty, you can send us the defective product. Always send the product back along with a short note explanation and your order number. You can find your order number by logging into your account and click on 'My orders' in the left menu.

You can return the product, together with the note, to:

EGOsketch
Returns Department
Otterkoog 7
1822BW Alkmaar
The Netherlands